This Privacy Policy explains how Arna collects, uses, shares, and protects
your information when you use our platform for digital gold/silver investments, jewellery
savings schemes, and jewellery purchases.
1. Information We Collect
- Personal Information: Name, mobile number, email address, date of
birth, address for KYC, and account verification data.
- Financial Information: Bank account details (for refunds and
withdrawals), PAN card details (as required by law for investments), and payment
transaction history.
- Investment Data: Digital gold/silver holdings, scheme participation
details, transaction history, portfolio value, and investment preferences.
- Usage Data: Device type, IP address, browsing patterns, app interaction
data, and session information.
- Order Data: Purchase history of jewellery, coins, and bars,
preferences, and customer reviews.
2. How We Use Your Information
- To process your investments in digital gold and silver
- To manage your jewellery savings schemes and payments
- To facilitate jewellery purchases and order processing
- To verify user identity and comply with KYC regulations
- To process refunds, withdrawals, and investment returns
- To provide customer support and resolve queries
- To send investment updates, scheme reminders, and market information
- To improve app performance and personalize your investment experience
3. Sharing of Information
We respect your privacy and do not sell your data. However, we may share limited information
with:
- Banking partners for payment processing and refunds
- Regulatory authorities as required by law (for investment compliance)
- Secure vault providers for digital gold/silver storage verification
- Payment gateway providers for secure transactions
- Customer support service providers
- Law enforcement or authorities when legally required
4. Data Security
We implement strong technical and organizational measures to protect your data using
end-to-end encryption, secure servers, two-factor authentication, and regular security
audits. Investment and financial data receive the highest level of security protection.
However, please note that no system is completely immune to security risks.
5. KYC and Compliance
As per regulatory requirements for gold investments, we may collect KYC documents including
PAN card, address proof, and identity proof. This information is stored securely and used
only for compliance purposes and to prevent fraudulent activities.
6. Your Rights
- Access and review the information we hold about you
- Update or correct inaccurate personal details
- Request deletion of your personal data and account (subject to investment regulations)
- Opt-out from marketing or promotional messages
- Export your investment and transaction data in a readable format
- Withdraw consent for data processing where applicable
7. Cookies and Tracking
Arna uses cookies and similar tracking technologies to analyze user behavior, enhance app
performance, and provide personalized investment recommendations. You may manage or disable
cookies through your browser settings.
8. Investment Data Protection
Your investment portfolio, including digital gold/silver holdings, scheme details, and
transaction history, is protected with bank-grade security. We maintain strict
confidentiality of your investment patterns and portfolio composition.
9. Children's Privacy
Arna is not intended for children under the age of 18. We do not knowingly collect personal
data from minors as investment activities require legal age consent.
10. Updates to This Policy
We may revise this Privacy Policy periodically to reflect new features, services, regulatory
changes, or legal requirements. The updated version will be posted here with a revised "last
updated" date. Continued use of Arna App constitutes acceptance of the updated policy.
11. Contact Us
For any questions, complaints, data requests, or investment-related privacy concerns, please
contact our support team:
- Email: support@arna.com
- Phone: +91-99999-99999
- WhatsApp: +91-99999-99999
- Address: Arna Showroom, Tirunelveli
Last Updated: [Current Date]